We are a family run small business so returns are never fun! We provide measurements on all our pieces and we are more than happy to provide more - just get in touch with us! We understand that sometimes things go wrong and despite your best efforts, you might want to return an item so we have outlined our returns policy below.
Please inform us by email ( firstname.lastname@example.org ) within 14 days of receiving the item if you would like a return - including your order number and the name of the piece(s) to be returned. Once you have informed us, you have 14 days to return the piece(s).
Once your returns have been received, we will inspect them to ensure they are in the original condition. We reserve the right to deduct funds from the refund if the garment is not returned in the original condition sent in.
You will be responsible for covering the costs for returning any pieces. We recommend using tracked shipping to ensure that the pieces reach us or purchasing insurance to protect yourself if the package goes missing.
We will process the refund to the original payment method - this can take up to 10 working days to arrive.
The refund amount will exclude any express shipping costs and the original shipping costs paid by us. An additional 10% or £3 (whichever is greater) will also be charged to cover the original packaging and time to process the original order and process the refund.
The shipping costs will not be refunded. An additional 10% or £3 (whichever is greater) will also be charged to cover the original packaging and time to process the original order and process the refund.
If you purchased using a discount code and after returning a part of the order, the order is no longer applicable for the discount, then this will be deducted from the refund as well.